![]() ![]() If you want to install the Intel* DCH generic drivers you may force the generic drivers' installation. Allow Windows Update to Search for the best drivers for your system. Go to Device Manager > Right-click on "Intel® HD Graphics" or "Microsoft Basic Display Adapter".Ĩ. Uninstall the (DCH) Intel® Graphics Control Panel via Start > Settings > Apps & Features.Ħ. Uninstall the generic DCH drivers via Start > Settings > Apps & Features.ģ. Use only drivers provided directly by your Original Equipment Manufacturer (OEM) as they are customized and validated for your system configuration.įollow these steps to properly switch to the best OEM drivers for your computer:Ģ. Please be aware that the Intel drivers are generic that might not work properly on a third-party system like your laptop, that is why the recommendation is to use the drivers of the system manufacturer (HP), those drivers have been customized and tested to work on your specific system. To save your scan, click on "Next", then "Save".Īccording to the report that you provided, I noticed that you are using a Laptop.Click on the menu where it says "Summary" to change to "Detailed View".By default, Intel® SSU will take you to the "Summary View". Open the application and click on "Scan" to see the system and device information. ![]() Intel® System Support Utility (Intel® SSU) Let me know if you need more assistance and provide me with the following information: Thank you for posting in the Intel* Community.
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